Terms & Conditions
These Terms & Conditions govern access to and use of Flex Haus Studio's website, booking platform, classes, memberships, packages, events, retail offerings, and related services. By purchasing, booking, or participating in Flex Haus services, you agree to these Terms and any applicable purchase terms.
1. Studio Services
Flex Haus provides Pilates, movement, fitness, wellness, events, retail products, and related services. Class formats, instructors, schedules, equipment, and offerings may change.
2. Accounts and Accurate Information
You are responsible for providing accurate account information and maintaining the security of your login credentials. Reservations and purchases made through your account are your responsibility.
3. Payments and Authorization
Prices are displayed at the time of purchase and are subject to change prospectively. By making a purchase, you authorize applicable charges, taxes, and fees to your selected payment method. Recurring memberships will be charged according to the terms presented at enrollment until canceled in accordance with the applicable membership agreement.
4. Reservations and Waitlists
Class space is limited. A reservation secures a space subject to Flex Haus policies. Waitlist procedures and notifications may be administered through the booking platform.
5. Memberships and Packages
Memberships, class packs, introductory offers, promotions, and other pricing options are subject to the terms shown at purchase, including eligibility, expiration, usage, renewal, cancellation, and transfer restrictions. Promotional and introductory offers may be limited to qualifying clients.
6. Gift Cards
Gift cards may be used for eligible Flex Haus purchases subject to the terms stated at purchase and applicable law. Gift cards are not redeemable for cash except where required by law.
7. Health and Participation
You are responsible for determining whether participation is appropriate for you and for informing the instructor of injuries, pregnancy, medical conditions, physical limitations, or movement concerns before class. Flex Haus services are not medical care or a substitute for medical advice.
8. Conduct
Clients must treat staff, instructors, other clients, equipment, and facilities respectfully. Harassment, threatening behavior, unsafe conduct, intentional property damage, or material disruption may result in removal or suspension of studio privileges.
9. Photography and Recording
Clients may not photograph or record other clients or instructors without permission. Any Flex Haus use of a client's identifiable image for marketing should be subject to applicable consent or release requirements.
10. Intellectual Property
Flex Haus names, logos, branding, website content, class descriptions, photographs, videos, and other proprietary materials may not be copied, reproduced, or commercially used without permission.
11. Schedule and Operational Changes
Flex Haus may substitute instructors, modify schedules, change class formats, or cancel classes when reasonably necessary. When Flex Haus cancels a class, affected clients will be offered an appropriate credit, return of the class to their account, or other remedy consistent with the applicable purchase terms.
12. Limitation of Liability
Participation in physical activity involves inherent risks. To the fullest extent permitted by applicable law, responsibility for risks associated with participation is governed by the waiver and release accepted by the participant. Nothing in these Terms is intended to waive rights or liabilities that cannot legally be waived.
13. Changes to Terms
We may update these Terms prospectively. The current version will be made available through the website or booking platform.
14. Governing Law
These Terms are governed by the laws of the State of Maryland, subject to applicable federal law.
