FLEX HAUS | Privacy Policy

Flex Haus Studio ("Flex Haus," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website, booking platform or mobile application, communicate with us, make a purchase, or visit the studio.

1. Information We Collect

Contact information, including your name, email address, telephone number, and mailing or billing information.
Account, booking, attendance, membership, package, gift card, transaction, and purchase information.
Payment information processed through our payment processor or booking platform. Flex Haus generally does not store complete payment-card numbers.
Information you voluntarily provide concerning injuries, physical limitations, pregnancy, accessibility needs, or other information relevant to participation in studio activities.
Communications you send to us, including inquiries, feedback, reviews, and customer-service messages.
Website and app usage information, which may include device, browser, IP address, cookies, analytics, and interaction data.

2. How We Use Information

To create and administer accounts, memberships, packages, reservations, waitlists, purchases, and payments.
To communicate about bookings, schedule changes, memberships, purchases, studio operations, and customer service.
To administer referral programs, promotions, gift cards, and other studio offerings.
To maintain studio safety and provide an appropriate client experience.
To improve our website, app, services, programming, marketing, and client experience.
To send marketing communications where permitted. You may unsubscribe from promotional email or text messages using the applicable opt-out method.
To protect Flex Haus, our clients, and our systems and to comply with applicable law.

3. How We Share Information

We may share information with service providers that support our operations, such as our booking/management platform, payment processors, website providers, email or SMS providers, analytics providers, accountants, and technology vendors.
We may disclose information when required by law, legal process, or when reasonably necessary to protect rights, safety, property, or prevent fraud.
We do not sell your personal information for money.

4. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No electronic transmission or storage system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes described in this Policy, to maintain business records, resolve disputes, and meet legal or contractual obligations.

5. Cookies and Analytics

Our website or service providers may use cookies and similar technologies to support site functionality, remember preferences, understand website use, and improve services. Browser settings may allow you to limit certain cookies.

6. Your Choices

You may request that we update certain account information and may opt out of promotional communications. Transactional communications concerning your account, purchases, reservations, or studio operations may still be sent.
Third-party platforms may provide additional privacy settings that are governed by their own privacy policies.

7. Children's Privacy

Our online services are not intended for children to create accounts or make purchases without appropriate parent or guardian involvement. When a minor participates in studio services, a parent or legal guardian must complete required agreements and consents.